Regardless of any statutory right of withdrawal, we grant you the right to return the goods to us within 30 days.
The money-back guarantee period begins on the day you, or a third party designated by you (other than the carrier), take possession of the last item(s). Timely dispatch of the goods is sufficient to meet the deadline.
Item returns should always be sent to our logistics center in Koblenz: Apiando E-Commerce GmbH c/o Patronus Webshop – BVS, Zaunheimer Straße 18, Koblenz 56072, DE
The return of the goods is at your own risk.
The goods must be in their original packaging (if they were delivered in such packaging), but may be incomplete or used. We also reserve the right to require you to dispose of the goods.
We will bear the costs for the return of the goods.
Under the aforementioned conditions, we will refund the purchase price to you immediately and no later than fourteen days from the day we receive the returned goods. We will use a payment method agreed upon with you for this refund.
The money-back guarantee does not limit your statutory right of withdrawal or any warranty rights you may have.
